Customer Success Manager, German Speaking

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage the post-sales relationship for a selection of 15 - 20 prominent fashion brands and retailers, acting as their primary contact.

• Facilitate structured onboarding to ensure that new clients are operational swiftly and encourage early usage.

• Perform regular check-ins and business assessments to monitor client well-being, celebrate achievements, and identify new opportunities.

• Actively track account indicators to detect potential churn risks early and take preventive measures before problems escalate.

• Identify and cultivate upsell and expansion opportunities, collaborating with the sales team to enhance account value.

• Gather and consolidate customer feedback, serving as the client's advocate internally to guide product development.

• Contribute to the development of scalable Customer Success processes, playbooks, and resources as the organization expands.

• Assist in creative processes utilizing AI tools and the Adobe Suite.

⛳️ Requirements

• 1-4 years of experience in Customer Success, Account Management, or a client-facing role, preferably within a B2B SaaS company or Creative Agency.

• Excellent communication skills, characterized by warmth, professionalism, and confidence in managing senior stakeholders at major brands.

• Proficient in Adobe Photoshop.

• Commercially savvy - you recognize the correlation between customer well-being and revenue and are adept at spotting upsell opportunities.

• Highly organized with the capability to handle multiple accounts and competing priorities without oversight.

• A proactive problem-solver who takes initiative and does not wait for direction.

• Fluency in German is highly regarded, while fluency in English is essential.

• Experience in or a genuine passion for the fashion, retail, or creative sectors.

🏝️ Benefits

• Competitive compensation.

• Significant ownership and influence.

• Remote-first culture.