Customer Success Manager, French Speaker

This is a fully remote position, open to applicants in Lebanon.

📋 Description

• Act as the main point of contact for designated client accounts, fostering relationships in both English and French.

• Facilitate onboarding and training sessions for new clients utilizing the Parent™ system.

• Proactively interact with clients to promote customer success, satisfaction, and achievement of goals.

• Oversee account health, usage, and engagement to pinpoint areas for enhancement and expansion.

• Provide daily chat support and address inquiries from employees or customers.

• Respond to client questions and collaborate with technical, product, and sales teams to resolve issues.

• Keep precise and current account information within the CRM.

• Relay client feedback to cross-functional teams.

• Test and initiate support tickets, following up with the development team for resolutions.

• Assist in renewal and retention efforts by cultivating strong client relationships.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in Account Management, Customer Success, or a related discipline.

• 2–4 years of experience in account management or client relationship roles.

• Experience in SaaS or technology-driven companies is preferred.

• Demonstrated experience with ticketing systems and live chat support.

• Bilingual fluency in French and English, both spoken and written.

• Excellent communication, organizational, and problem-solving abilities.

• Proactive and customer-centric attitude.

• Capability to juggle multiple priorities effectively.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Flexible working arrangements and a supportive team environment.