Customer Success Manager, French Speaker

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Act as the main point of contact for designated client accounts, nurturing relationships in both English and French.

• Facilitate onboarding and training sessions for new clients utilizing the Parent™ system.

• Actively engage with clients to enhance customer success and satisfaction.

• Monitor account health, usage, and engagement to uncover opportunities for improvement and growth.

• Provide daily chat support and address inquiries from employees or customers.

• Respond to client inquiries and collaborate with technical, product, and sales teams to resolve issues.

• Keep account information accurate and current in the CRM system.

• Gather client feedback, resolve issues, test and submit support tickets, and liaise with development teams.

• Contribute to renewal and retention efforts by fostering strong client relationships.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in Account Management, Customer Success, or a related discipline.

• 2–4 years of experience in account management or client relationship positions.

• Experience preferably in SaaS or technology-oriented companies.

• Demonstrated experience with ticketing systems and live chat support.

• Bilingual in French and English, both spoken and written.

• Excellent communication, organizational, and problem-solving abilities.

• Proactive and customer-centric approach.

• Capability to manage multiple priorities effectively.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work environment with remote work options.

• Engaging company culture focused on collaboration and innovation.