Customer Success Manager, France

This is a fully remote position, open to applicants in France.

📋 Description

• As the main point of contact for our clients, you showcase exceptional dedication by delivering innovative solutions.

• You will independently notify and guide our clients regarding changes to their trips.

• Anticipate potential challenges, prevent escalation scenarios, and address complex issues through proactive strategies.

• Thrive in an autonomous work environment and manage intricate requests independently.

⛳️ Requirements

• Relevant experience in customer service through phone and email communication.

• Familiarity with customer service software tools.

• A solution-focused approach to work.

• Outstanding communication abilities.

• Strong organizational capabilities.

• Excellent proficiency in French and a good level of spoken and written English.

• Primary residence in France.

🏝️ Benefits

• Flexible work: completely remote (home office).

• Take advantage of our new program to work abroad for up to 6 months.

• Join an Employee Resource Group (ERG) or establish one to connect with fellow Tourlaneans.

• Comprehensive onboarding: in our Customer Service Bootcamp, we provide all the training you need to thrive with us.