Customer Success Manager – Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Take full ownership of the Customer Relationship from start to finish

• Safeguard and enhance revenue streams

• Act as the Consultant they may lack

• Develop and implement operational strategies

⛳️ Requirements

• Over 6 years of experience in Customer Success, Account Management, or a similar customer-facing position within B2B or B2B2C SaaS

• Demonstrated success in managing a portfolio of enterprise or high-value clients

• Strong business insight with a history of leading upsell, expansion, and renewal discussions

• A consultative, data-driven methodology

• Capable of managing difficult conversations with poise

• Outstanding communication abilities

• Highly organized with robust project management skills

• Adaptable to a fast-paced work environment

• Willingness and capability to travel up to 25%

🏝️ Benefits

• Comprehensive health insurance coverage

• Flexibility to work from anywhere (100% remote work environment)

• Unlimited paid time off

• Additional fun perks!