Customer Success Manager – Enterprise AI Automation, German Speaking

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of and enhance strategic relationships with enterprise customers.

• Assist organizations in transforming AI initiatives into quantifiable operational results.

• Collaborate with stakeholders from business, IT, Finance Operations, and transformation teams.

• Establish and nurture trusted, strategic relationships with a portfolio of enterprise clients.

• Convert customer goals into comprehensive success plans and measurable outcomes.

• Manage customer health, retention, and growth by proactively identifying risks.

• Facilitate business reviews, governance meetings, and strategic workshops.

⛳️ Requirements

• Minimum of 3 years of experience in Customer Success, Strategic Account Management, Value Consulting, Enterprise Consulting, or a similar customer-facing role.

• Professional proficiency in both German and English.

• Proven success in working with enterprise customers.

• Experience in enterprise software, AI, automation, or other sophisticated technology solutions.

• Understanding of Accounts Payable, Procure-to-Pay, Finance Operations, or related enterprise processes (preferred, but not mandatory).

🏝️ Benefits

• Flexible working arrangements.

• Significant ownership of your work.

• Personal development budget for continuous growth.