Customer Success Manager – EMEA

This is a fully remote position, open to applicants in France, +1 more country.

📋 Description

• Oversee AutoStore solutions projects within the after-sales sector.

• Guarantee smooth project execution and a seamless handover from Sales to implementation and service.

• Actively assist and guide customers during the after-sales period.

• Maintain consistent communication with customers and conduct visits to strengthen relationships.

• Ensure high levels of customer satisfaction through efficient, customer-centered problem-solving.

• Manage AutoStore after-sales initiatives.

• Identify, suggest, negotiate, and implement enhancements and Change Requests.

• Prepare quotes, contracts, and presentations tailored for customers.

• Proactively promote services.

• Identify and develop additional services based on service reports.

• Travel around 40% of the time.

⛳️ Requirements

• Motivated to excel in a startup atmosphere, embracing innovation and flexibility.

• Strong troubleshooting abilities with a knack for efficiently resolving challenges.

• Detail-oriented, dedicated to delivering high-quality outcomes and fulfilling all customer requirements.

• Demonstrated capability to establish effective cross-functional relationships, collaborating smoothly across teams and departments.

• Degree in business administration, engineering, or a related technical field.

• Proficient in English.

• Fluent in French.

• Willingness to travel approximately 40% of the time.

• Proficiency in German, Spanish, or Italian is highly desirable.

🏝️ Benefits

• Stable employment in a growth-oriented international organization with opportunities for development.

• Comprehensive onboarding process.

• Access to training programs at the Academy.

• Flexible working hours.

• Entitlement to statutory vacation.

• Additional special leave days.

• Opportunities for mobile working.

• Company pension plan.

• Benefits for capital formation.

• Participation in company and team events.

• Bike leasing options.

• Health management initiatives.