Customer Success Manager – DE

This is a fully remote position, open to applicants in Poland.

📋 Description

• Foster and enhance long-lasting relationships with key Corporate & Enterprise clients.

• Serve as a trusted advisor for designated accounts, engaging with stakeholders at various levels, including C-suite executives.

• Oversee and evaluate delivery processes in implementation projects for Corporate & Enterprise clients.

• Detect early warning signs to mitigate potential delivery and launch-related challenges.

• Assist clients in achieving their desired results through product consulting, value realization, and maximizing ROI.

• Expand the customer portfolio by ensuring zero churn and actively pursuing cross-selling and up-selling opportunities.

⛳️ Requirements

• A minimum of 3 years of experience working with global Enterprise or Corporate segment clients.

• Proficient in English, both spoken and written, with the ability to communicate effectively at the executive level.

• Familiarity with CRM, ERP, core systems, Low Code/No Code solutions, or other corporate software.

• Experience in managing or supervising software implementation projects or customizing corporate software.

• Strong customer-focused communication and presentation abilities.

• Commercial insight, including skills in negotiation and renewal management.

• Exceptional time management and efficiency capabilities.

🏝️ Benefits

• Clear career paths.

• Mentorship opportunities.

• Access to continuous learning.

• Flexible work arrangements.

• Initiatives that promote schedule management, productivity, and wellbeing.

• Recognition of achievements.

• A culture that values employee ideas and contributions.

• An innovative environment that embraces new ideas and modern technologies.

• Competitive compensation and benefits that support employees and their families.

• A rewards package that acknowledges contributions and commitment.