Customer Success Manager – Danish Speaking

This is a fully remote position, open to applicants in Denmark.

📋 Description

• Take ownership of customer retention across a portfolio, which includes renewals, Quarterly Business Reviews, retention strategies, and growth opportunities.

• Establish trusted relationships with executive stakeholders and align Brandwatch solutions with customer objectives and strategies.

• Promote customer adoption via onboarding, training, and best-practice initiatives.

• Expand accounts by increasing usage across teams, departments, and various use cases.

• Identify and communicate product feedback while managing expectations regarding enhancements and roadmap priorities.

• Foster a Brandwatch customer community by sharing best practices, success stories, and lessons learned.

• Keep accurate records of customer interactions, opportunities, and renewals in CRM and customer success systems.

• Collaborate with Product Support to efficiently and promptly address customer issues.

• Coordinate with Onboarding Specialists, Account Managers, and Professional Services to ensure a seamless customer experience.

• Guide customers in achieving their business objectives and realizing the full value of Brandwatch.

⛳️ Requirements

• Minimum of 3 years’ experience in a Customer Success role, preferably in a SaaS or similar technology setting.

• Experience in achieving commercial and retention targets, including renewals and account expansion.

• Demonstrated capability in managing customer portfolios and delivering retention and renewal results.

• Exceptional communication and presentation skills for engaging stakeholders at all levels.

• Strong knowledge of social media platforms and social listening/monitoring tools.

• Experience working with global customers across various teams and regions.

• Excellent organizational and time-management abilities.

• Proactive, commercially-focused approach with problem-solving and critical-thinking skills.

• Ability to work independently as well as collaborate with cross-functional teams.

• Experience in developing and executing strategic account plans.

• Familiarity with data analysis and customer insights.

• Proficient in CRM and customer success platforms such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA.

• Fluency in Danish and English is essential.

• Additional Nordic language skills are advantageous.

• Must already reside in the country of employment.

🏝️ Benefits

• An inclusive environment that promotes diversity, equity, and inclusion.

• Equal opportunity employer.

• Reasonable accommodations available for individuals with disabilities.

• Employee benefits and privileges (specifics not provided).