Customer Success Manager – DACH

This is a fully remote position, open to applicants in Austria, +7 more countries.

📋 Description

• Strategically enhance existing accounts and cultivate long-lasting business relationships.

• Recognize opportunities for up-selling and cross-selling.

• Oversee a portfolio of clients, ensuring they derive maximum value from the solution.

• Collaborate with an Account Manager to seamlessly transition qualified opportunities.

• Collect customer feedback to refine products and services.

• Address customer escalations and coordinate solutions with internal stakeholders.

• Implement sales campaigns in partnership with the marketing team.

⛳️ Requirements

• Proven experience in B2B SaaS sales.

• Proficiency in German at a native / C2 level.

• Excellent command of English.

• Experience managing a portfolio of existing customers.

• Background in cross-selling and up-selling.

• Completion of standard background checks as part of the hiring process.

• Experience in selling EDI, e-invoicing, or ERP solutions is a plus.

🏝️ Benefits

• A remote-first culture allowing work from designated countries.

• Flexible working hours.

• An annual personal development budget for conferences, courses, or career coaching.

• Home office allowance.

• Regular team events and outings.

• Opportunities for workations of up to 90 days per year within the EU.

• Wellbeing support, including mental health resources and employee assistance programs.

• Additional benefits specific to the country of location.