Customer Success Manager, DACH

This is a fully remote position, open to applicants in Germany.

📋 Description

• Collaborate proactively with clients to ensure effective utilization of BEAMON AI and derive business value.

• Leverage analytics and feedback to sustain stakeholder engagement and enhance customer satisfaction.

• Cultivate accounts for renewals and potential expansions.

• Boost product adoption and usage to enhance retention and satisfaction levels.

• Observe product usage trends to pinpoint users who may be stuck or at risk.

• Address customers’ technical challenges directly and hands-on.

• Foster customer relationships and pinpoint growth and expansion opportunities.

• Represent customer interests and gather feedback for collaboration with the Product team.

• Create and disseminate best practices to elevate process quality, effectiveness, and efficiency.

• Travel to engage with customers and participate in or present at international events and conferences.

• Offer strategic insights while upholding high operational standards.

• Assist legal professionals in expediting their work through AI integration.

⛳️ Requirements

• Native German speaker or possess near-native proficiency in German.

• Highly fluent in English.

• B.Sc., M.Sc., or MBA in business, law, computer science, or a related discipline.

• Familiarity or experience in the legal or legal tech sector.

• Ability to remain composed, patient, and empathetic when supporting customers.

• Excellent communication skills for articulating technical issues and solutions to both engineering and non-technical stakeholders.

• Effective collaboration across functions in a high-trust environment.

• Comfortable in a fast-paced, dynamic startup setting.

• Regularly utilizes AI in daily tasks.

• Willingness to travel as necessary.

• Preferred experience in customer support, customer success, or enablement in legal tech.

• Preferred experience in implementing AI software and fostering AI adoption.

• Preferred familiarity with Userpilot, Pendo, or similar tools for product analytics and user adoption.

• Preferred experience in conducting webinars or training sessions.

• Preferred background in startups and remote work environments.

🏝️ Benefits

• 30 vacation days.

• Wellhub.

• JobRad.

• Generous work-from-home allowance.

• Paid parental leave.

• Competitive compensation package.

• Exposure to advanced AI technology, including LLMs and RAG techniques.

• Team off-sites throughout Europe.

• Opportunities for learning and growth.

• Remote-first work flexibility.

• Work-from-home stipend.

• In-person company gatherings twice a year.

• Employee ownership, autonomy, and mastery.