Customer Success Manager – DACH

This is a fully remote position, open to applicants in Germany.

📋 Description

• Engage proactively with customers to guarantee effective utilization of BEAMON AI and achieve business value.

• Leverage analytics and feedback to sustain stakeholder involvement and ensure customer satisfaction.

• Cultivate accounts for renewals and growth opportunities.

• Enhance product adoption and usage to promote retention and satisfaction.

• Track product usage trends to pinpoint users at risk of stagnation or churn.

• Address customers' technical challenges directly.

• Foster customer relationships and recognize avenues for growth and expansion.

• Serve as an advocate for customers and gather feedback for the Product team.

• Work collaboratively with Product to enhance the product.

• Create and disseminate best practices among team members.

• Travel to engage with customers and participate in or present at international events and conferences.

⛳️ Requirements

• Fluent native German speaker.

• Highly proficient in English.

• Bachelor’s, Master’s, or MBA degree in business, law, computer science, or a related field.

• Relevant experience or connections in the legal or legal tech sector.

• Background in customer support, success, or enablement within legal tech (preferred).

• Experience in deploying AI software and facilitating AI adoption (preferred).

• Familiarity with adoption and product analytics tools like Userpilot or Pendo (preferred).

• Experience in conducting webinars or training sessions (preferred).

• Previous exposure to start-ups and remote work environments (preferred).

• Ability to remain composed, patient, and empathetic when assisting customers.

• Excellent communication skills for articulating technical issues and solutions to both technical and non-technical stakeholders.

• Capacity to collaborate across functions in a high-trust setting.

• Comfort in a fast-paced, dynamic start-up atmosphere.

• Regular use of AI in daily tasks.

• Willingness to travel as needed.

🏝️ Benefits

• 30 vacation days.

• Wellhub.

• JobRad.

• Generous work-from-home allowance.

• Paid parental leave.

• Competitive compensation package.

• Access to cutting-edge AI models, including LLMs and RAG techniques.

• Team off-sites across Europe.

• Opportunities for learning and growth in AI-driven technologies.

• Flexibility with a remote-first approach.

• Stipend for work-from-home expenses.

• Biannual in-person team gatherings.