Customer Success Manager – CRM Project Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• You will serve as the strategic liaison between our B2B clients and the technical support team.

• You are responsible for planning and managing the onboarding process, as well as customizing CRM account setups.

• You will design and execute intricate automations and “if‑then” logic to eliminate manual tasks.

• You review and enhance technical processes, granting approval only after they operate flawlessly for the customer.

• You will organize effective project alignment meetings via Zoom and ensure the new infrastructure is utilized properly by the client.

⛳️ Requirements

• Demonstrated experience in creating automation workflows (e.g., using Zapier, Make, or directly within CRM systems).

• Profound knowledge of data structures and the scalability of digital processes.

• Business-fluent English to support our international focus.

• Highly organized, decisive, and dedicated to achieving high-quality project outcomes.

🏝️ Benefits

• 100% remote work & autonomy: complete freedom of location with a strong focus on results.

• Freelance structure: long-term collaboration with clear billing based on fixed fee rates per managed project/customer.

• Performance incentives: additional bonuses for exceptional customer outcomes that yield measurable feedback.

• Team & network: project-based coordination along with optional team events to foster connection and knowledge sharing.