Customer Success Manager, Corporate Risk

This is a fully remote position, open to applicants in New York, +1 more state.

📋 Description

• Become a comprehensive product authority on our Risk & Fraud suite of offerings.

• Execute all facets of the customer success strategy for designated clients, collaboratively creating customer success plans, and conducting executive business reviews.

• Recognize and address risks while enhancing and expanding customer relationships with Thomson Reuters.

• Act as a product expert in events such as industry conferences and webinars.

• Develop enablement resources for clients in collaboration to align with our digital strategy.

• Construct and deliver business plans, analyze market and competitor activities, and represent Customer Success in cross-departmental meetings.

• Utilize technology tools to accurately manage client data, sales pipelines, and financial forecasts.

⛳️ Requirements

• A minimum of 3 years of experience managing or working with Customer Success portfolios/teams (SaaS experience preferred).

• Background in Business, Law, Computer Science, Consulting, Engineering, or a related field is advantageous.

• Proven history of driving retention, adoption, and growth with enterprise or strategic accounts.

• Practical experience with Gainsight, Gong, and Salesforce (or similar customer success/CRM platforms).

• Prior experience in the legal technology field or direct engagement with Risk & legal professionals, law firms, or corporate legal departments is highly desirable.

• Familiarity with Risk & legal workflows, terminology, and prevalent challenges.

• Functional and technical expertise in GenAI systems and AI prompting engineering, particularly in relation to Risk investigations & legal research, drafting, and analysis.

• Strong executive presence: exceptional communication, stakeholder management, and facilitation skills for executive business reviews and check-ins.

• Robust business acumen and communication abilities; capable of managing the customer journey, conflict resolution, and problem-solving.

• Exhibit qualities such as curiosity, learning agility, proactivity, urgency, strategic thinking, problem-solving, collaboration, and accountability.

• A Bachelor’s degree is required.

🏝️ Benefits

• Flex My Way supportive workplace policies.

• Flexible work arrangements, including the option to work from anywhere for up to 8 weeks each year.

• Comprehensive benefits plans that include flexible vacation options.

• Two company-wide Mental Health Days off.

• Access to the Headspace app.

• Retirement savings plans.

• Tuition reimbursement assistance.

• Employee incentive programs.

• Resources supporting mental, physical, and financial well-being.

• Optional hospital, accident, and sickness insurance fully funded by the employee.

• Optional life and AD&D insurance fully funded by the employee.

• Flexible Spending and Health Savings Accounts.

• Fitness reimbursement programs.

• Access to the Employee Assistance Program.

• Group Legal Identity Theft Protection benefit, fully funded by the employee.

• Access to the 529 Plan.

• Commuter benefits.

• Adoption & Surrogacy Assistance.

• Tuition Reimbursement offerings.

• Access to the Employee Stock Purchase Plan.