Customer Success Manager, Construction

📋 Description

• Collaborate with construction clients to harness the value of Autodesk's cloud solutions

• Foster growth for Autodesk by overseeing customer relationships and strategic success planning

• Engage in collaborative success planning sessions with customers

• Actively identify and track risks affecting customer satisfaction

• Create contingency strategies and escalate significant issues with appropriate recommendations

⛳️ Requirements

• Over 5 years of experience in a customer-facing B2B position (Customer Success, Account Management, or similar)

• Bachelor's degree or equivalent professional experience

• Willingness to travel up to 25% for face-to-face customer meetings and internal gatherings

• A strong intellectual curiosity to continuously learn about customers and their respective industries

• Capability to lead discovery discussions within the AEC sector

• Ability to adapt as priorities change

• A genuine passion for addressing customer challenges with a customer-first approach

• Commitment to delivering value

🏝️ Benefits

• Comprehensive health and financial benefits

• Paid time off and wellness programs for everyday well-being