Customer Success Manager

📋 Description

• Take on a leadership position within a cross-functional team that includes Client Solutions, Analytics, Operations, and the Implementation of Web Site, Email, and Customer Data Platform optimization.

• Serve in a client-facing role to guide the direction, communications, and results across the teams.

• Support sales and senior management in defining solutions for clients, resulting in programs that align with the client’s business objectives and foster a successful relationship.

• Oversee the execution of scoped services for clients, coordinating efforts among internal operational teams to ensure timeliness and quality at every stage.

• Conduct client calls and communications, including the creation of client-facing materials such as proposals, presentation deliverables, strategic insights, status reports, and requirements documents. Manage results and follow-ups.

• Collaborate with clients to plan and implement a variety of campaigns across addressable channels.

• Identify opportunities to expand the scope of services and tools.

• Supervise the quality of operational responsibilities, including report delivery, communication of campaigns, and/or analytical adjustments.

• Handle client billing, budgeting, and forecasting processes.

⛳️ Requirements

• Bachelor of Science (BS) or Bachelor of Arts (BA) degree, ideally in Marketing or Business.

• 3 to 5 years of experience in account management or within a client-side marketing department, with expertise in:

• Email/Digital marketing.

• Customer journey development.

• Multi/Omnichannel marketing.

• Campaign management.

• Exceptional communication and relationship-building skills.

• Proficient in Microsoft Office: Excel, PowerPoint, and Word.

🏝️ Benefits

• Unlimited Paid Time Off (PTO).

• Comprehensive medical, dental, and vision coverage.

• Employee Equity.

• Employee Discounts, Virtual Wellness Classes, Pet Insurance, and more!