Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the daily client relationship for your designated projects, serving as the main point of contact for site teams, project managers, and senior stakeholders to ensure they derive maximum value from the XYZ platform.

• Promote on-site usage of the XYZ platform by collaborating with field teams to integrate the service into their daily routines, eliminate adoption hurdles, and ensure the product is truly enhancing work efficiency.

• Act as a liaison between site and upper management, converting ground-level performance, challenges, and successes into clear reports and insights for client Project Directors, Construction Directors, and VPs.

• Proactively identify risks to client satisfaction or adoption, flagging potential issues early, coordinating with internal teams for resolution, and upholding a high standard of delivery at every project interaction.

• Assist in commercial growth by fostering strong relationships, showcasing measurable delivery impacts, and collaborating with the Commercial team during client discussions.

• Provide real-world insights back to XYZ by relaying client feedback, site observations, and adoption trends to Product, Operations, and Leadership, influencing the evolution of the platform and service.

⛳️ Requirements

• Established experience in construction delivery with a specialization in one or more of the following areas: Electrical Engineering, Civil / Structural / Architectural (CSA), Project Controls, or Commissioning on major programs.

• Practical site experience that grants you authentic credibility with field teams, along with the communication abilities necessary to effectively engage with senior client stakeholders, including those at the VP level.

• Willingness to travel extensively to project sites as a fundamental aspect of the role, as this is a field-centric position rather than a desk job.

• A genuine curiosity about technology and an eagerness to learn — while you do not need to be a technology expert, you should have faith that improved tools can transform construction delivery.

🏝️ Benefits

• Private medical coverage (including dental and vision)

• Additional Christmas shutdown days

• 15 days of PTO plus public holidays

• Hybrid working arrangement

• Biannual salary evaluations

• Summer and Christmas staff celebrations

• Employee referral program

• Opportunity to make a tangible impact in revolutionizing the construction industry