Customer Success Manager

📋 Description

• Defining, communicating, and overseeing project deliverables for customers.

• Acting as the main point of contact for onboarding, training, and daily inquiries for your customer group.

• Advocating for all assigned customers by comprehending their business needs and utilizing Wiser’s solutions.

• Gathering, documenting, assessing, and sharing customer feedback and risks with various teams.

• Supporting the development of shared resources and creating innovative processes.

• Evaluating customer behavior to enhance engagement and retention.

• Conducting regular customer meetings and quarterly business reviews.

• Collaborating with customers and internal sales teams to expand accounts and negotiate contracts.

⛳️ Requirements

• Must possess long-term and full-time working rights in Australia.

• 2-4 years of experience as a customer success manager or in a related role.

• 2-4 years of professional experience in a position that combines customer focus with analytics.

• Technical proficiency and intermediate or greater experience with Microsoft Excel, PowerPoint, and Salesforce CRM.

• Preferred knowledge of the retail industry.

🏝️ Benefits

• Employees have the option to work remotely.