Customer Success Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Objective Setting & Strategy: Establish clear goals for clients and collaborate with them to develop a detailed roadmap, ensuring alignment with their sales, marketing, and service teams.

• HubSpot & Technical Implementation: Take charge of HubSpot setups, from initial configurations to integrations, ensuring efficient workflows and optimized processes.

• Analytics & Reporting: Create weekly, monthly, quarterly, and annual KPI reports, utilizing HubSpot dashboards to ensure that data-driven insights inform strategic decisions.

• Process Development: Design and execute process roadmaps for clients, ensuring operational systems are efficient and well-aligned across various functions.

• Client Relationship Management: Serve as the primary point of contact for clients, conducting regular meetings, organizing agendas, and handling communications. Proactively identify potential upsell and cross-sell opportunities.

• Deliverable Quality Assurance: Supervise the quality and timely delivery of all client outputs, ensuring they meet both client expectations and agency standards prior to final submission.

⛳️ Requirements

• HubSpot Proficiency – Comprehensive understanding of HubSpot’s Marketing, Sales, and Service Hubs, including integrations and automations.

• Strong Interpersonal Skills and Emotional Intelligence – Capability to connect with clients, ensure client satisfaction, and nurture positive relationships.

• Flexibility and Versatility – Ability to transition seamlessly between strategy, implementation, project management, and problem-solving tasks throughout the day.

• Strategic Mindset – Proficient in identifying opportunities, generating solutions, and positioning cross-sell and upsell options that are advantageous for the client.

• Project Management Skills – Highly organized, capable of managing projects transparently, maintaining clear goals, tasks, and timelines for all stakeholders.

🏝️ Benefits

• Remote Work Opportunity

• Health, Dental, and Vision Coverage for Individuals and Families

• Flexible Work Schedule, Manage Your Time as Needed

• 3 Weeks Paid Time Off (Unlimited PTO After 1 Year)

• MacBook Pro or Similar Device

• Strong Growth Opportunities with Objective Metrics