Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Make a significant, measurable difference in the healthcare sector.

• Cultivate meaningful relationships with healthcare staffing agencies, aiding them in achieving their objectives.

• Advance your career within a high-performing, collaborative team in a remote-first setting.

• Build Strategic Relationships: Establish trusted, long-term partnerships with key stakeholders at staffing agencies, assisting them in reaching their hiring goals and maximizing the value of the Vivian platform.

• Drive Growth: Discover and carry out upsell and cross-sell opportunities, enhancing platform adoption and delivering measurable success for our clients.

• Ensure Success: Work with clients to implement effective campaigns, troubleshoot issues, and provide a seamless, exceptional experience.

• Advocate for Clients: Serve as the customer’s voice internally, collaborating with product, sales, and engineering teams to address client needs and improve the platform.

• Foster Innovation: Seek out new opportunities to refine processes, boost customer engagement, and scale success across the agency segment.

⛳️ Requirements

• Experience: Over 5 years in Customer Success, Account Management, or a similar client-facing position, preferably within SaaS, marketplaces, or healthcare sectors.

• Revenue Growth: Proven experience in managing and driving post-sales revenue growth and client retention.

• Account Expansion: Demonstrated capability to grow and expand accounts, identifying opportunities for long-term client success and mutual growth.

• Negotiation & Deal Strategy: Proficient in negotiation and crafting creative deal structures that drive revenue and enhance partnerships.

• Entrepreneurship: Self-motivated with the ability to take initiative, think strategically, and succeed with minimal guidance.

• Problem Solving: Strong analytical and critical thinking abilities with the capacity to resolve challenges independently.

• Communication Skills & Telling a Data Story: Excellent verbal and written communication skills with a strong presence in partner and customer-facing roles. Ability to translate data into a compelling narrative and present it effectively.

• Customer-Centric Approach: An inherent ability to empathize with clients and a relentless commitment to their success.

• Organizational Skills: Outstanding proficiency in prioritizing, scheduling, managing time, and meeting deadlines in a fast-paced, dynamic environment.

• Technical Fluency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong inclination for data-driven decision-making.

• Bonus points for: Knowledge of the healthcare staffing industry and experience working with hospital recruiters or staffing agencies.

🏝️ Benefits

• Flexible Time Off

• Comprehensive Health Insurance Plans, including HSA and FSA Options

• 401K Retirement Savings Plan with Generous Employer Match

• Generous Parental Leave

• Work-from-home stipend

• Access to Corporate Discount Program

• Pet Insurance