Customer Success Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee the daily client relationship, from implementation through to results, with support from our ANZ General Manager.

• Take ownership of client outcomes, monitoring their advancement towards those objectives and assisting clients in making necessary adjustments to meet those goals.

• Manage the implementation process by collaborating with clients, contractors, and our teams based in the UK to ensure sensor installations are completed utilizing and adapting existing playbooks.

• Address and respond to incoming customer inquiries following implementation, ensuring client satisfaction and minimizing escalations.

• Cultivate the foundational client relationship through proactive communication regarding issues and support during quarterly business reviews.

• Identify value-added opportunities for clients by engaging with new teams, leading dashboard demonstrations, and conducting ad hoc analyses to re-engage clients, all while maintaining a commercial perspective to recognize opportunities for upsells or scope expansion.

⛳️ Requirements

• A minimum of 2 years of experience in a client-facing role involving technical projects and data.

• Exceptional teamwork abilities and the capacity to collaborate with a diverse range of individuals. A friendly disposition that enables quick relationship-building with prospects.

• Proficient in managing multiple priorities concurrently, demonstrating excellent time and task management skills based on urgency.

• Capability to oversee post-sale client onboarding through to successful implementation.

• Experience in managing and planning for contract renewals.

• **Desired**:

• A strong passion for Active Travel, Urban Planning, and Mobility.

• Experience within the transport sector, with an understanding of the challenges faced by cities and authorities.

• Background in working with and/or managing public sector accounts.

• Familiarity with Pipedrive and/or other CRM systems.

• Experience with a Customer Success platform or awareness of Health Scoring, Impact Plans, etc.

• A solid understanding of core Customer Success practices and their relation to customer growth.

🏝️ Benefits

• Comprehensive training and development opportunities.

• A supportive and collaborative work environment.

• Opportunities for professional growth and advancement.

• Flexible working arrangements.