Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers in transitioning from 'sold' status to robust adoption and satisfaction with vFairs for their virtual event requirements.

• Comprehend key account histories, customer challenges, motivations, and the value of the platform.

• Evaluate customer satisfaction following virtual events utilizing CSAT/NPS surveys.

• Collect customer feedback and convert it into actionable insights for the product and project management teams.

• Promote customer retention while reducing logo and revenue churn.

• Record calls, emails, notes, meetings, activities, and future touchpoints in the CRM system.

• Eliminate purchase barriers by considering local specifics, lifecycle moments, and customer profiles.

• Gather social proof through video testimonials and third-party reviews.

• Identify opportunities for expansion and collaborate with Project Management and Customer Success Management teams to secure them.

• Work together with Tech, Sales, and Project Management teams to provide outstanding customer experiences.

• Support onboarding and ongoing adoption by conducting demos for various use cases.

• Negotiate, prepare, and renew multi-year contracts while achieving or surpassing renewal and expansion objectives.

⛳️ Requirements

• 2 to 3 years of relevant work experience.

• Demonstrated experience in a quota-carrying customer success or similar role.

• Strong proficiency in English.

• Exceptional communication and negotiation abilities.

• Familiarity with a mainstream CRM; HubSpot and Gainsight are preferred.

• Experience with MS Office.

• Skilled in developing reports, analyses, and insights.

• Capacity to build rapport and collaborate with cross-functional departments.

• Must be open to potential travel to events.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and growth.

• Flexible work environment and supportive team culture.

• Health and wellness benefits.