Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of ensuring the success of our Commercial Real Estate clients by developing scalable playbooks and touchpoints to enhance engagement and retention.

• Act as a trusted advisor to clients, assisting them in achieving their objectives and maximizing their return on investment.

• Monitor customer health scores and usage metrics to proactively identify accounts at risk and potential growth opportunities.

• Design and implement scalable programs (such as webinars, email campaigns, and in-app guidance) that provide value on a large scale.

• Collaborate across departments with Sales, Product, and Support to advocate for the customer’s voice.

• Track and manage renewals, escalations, and accounts at risk in coordination with internal teams.

• Keep accurate records of accounts and activity logs within SFDC and HubSpot.

⛳️ Requirements

• 2–5 years of experience in Customer Success, Account Management, or Program/Project Management.

• Experience managing the entire renewal process.

• Demonstrated ability to handle a large portfolio of business using a data-driven, scalable approach.

• Excellent communication and organizational skills, with the ability to prioritize among competing demands.

• Experience in creating and executing customer programs or playbooks that yield measurable results.

• Comfort in a fast-paced, high-growth environment.

• Familiarity with MRI software is advantageous.

• Experience in the Commercial Real Estate sector is a plus.

• Candidates with over 5 years of experience in Accounts Receivable will also be considered.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional growth and development.

• Collaborative and innovative work environment.