Customer Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Consistently deliver innovation services at Ventura Foods with excellence and a significant impact.

• Collaborate with Culinary, Product Development, Marketing, and Sales teams to pinpoint emerging food trends, develop innovative concepts, and provide customer-ready solutions.

• Facilitate experiences and support brainstorming and ideation sessions that showcase food innovation and manufacturing expertise.

• Serve as the main innovation contact for designated customer accounts.

• Foster and sustain robust customer partnerships through proactive, regular innovation content.

• Analyze consumer and industry data to uncover customer opportunities.

• Present pertinent opportunities and insights in an engaging manner.

• Navigate customer opportunities through product design, commercialization, and the complete innovation process.

• Collaborate with Product Development, Culinary, Marketing, and Sales teams to create, launch, and scale innovative solutions.

• Champion customer innovation projects and ensure concepts are operationally viable.

• Drive alignment, monitor project progress, and convert insights into actionable ideas and real-world outcomes.

• Deliver content on food innovation, consumer trends, and menu trends in alignment with an annual calendar.

• Integrate insights from various sources into clear, compelling, and actionable recommendations.

• Develop impactful written, verbal, and presentation narratives.

• Encourage a culture of creativity and continuous improvement.

• Collaborate across Culinary, Product Development, Category Marketing, Research, Digital Marketing, Commercialization, and Sales.

⛳️ Requirements

• A Bachelor's degree in Business, Marketing, Communications, or a related field is mandatory.

• A minimum of 3 years’ experience in innovation, marketing, customer marketing, category management, or sales, with hands-on innovation project experience is essential.

• Experience in customer-facing roles and engagement is required.

• Willingness to travel up to 25% is necessary.

• Excellent interpersonal, verbal, written, and presentation communication skills are required.

• Strong relationship-building capabilities are essential.

• Proficient planning, organization, project management, and time management skills are needed.

• A demonstrated interest in foodservice, restaurant, and/or retail product innovation is important.

• Proficiency in Microsoft Office applications is required.

• Comfort in fast-paced, highly matrixed organizations is essential.

• Strong problem-solving and analytical skills are required.

• Ability to work collaboratively in a remote setting is necessary.

• An MBA is a plus.

• Experience with national and regional chain accounts, distributors, or food service operators is advantageous.

• A background in channel or insights-driven marketing is beneficial.

• PMP certification is recommended.

🏝️ Benefits

• Medical, Prescription, Dental, & Vision – coverage starts on your first day for eligible employees.

• Profit Sharing and 401(k) matching (after meeting eligibility criteria).

• Paid Vacation, Sick Time, and Holidays.

• Employee Appreciation Events.

• Employee Assistance Programs.

• Opportunities for career advancement.

• Training and supportive management.

• Safe work environment.

• Annual bonus (subject to the terms and conditions of the incentive program).