Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a Trusted Advisor while leading or supporting client relationships, engagements, and implementation delivery.

• Identify and cultivate partnership opportunities with clients; document client needs, success criteria, and relevant solutions in contractual agreements.

• Create and implement comprehensive on-boarding/implementation plans and communication strategies, including client success metrics and risk identification and mitigation, in collaboration with clients, operational partners, and vendor partners.

• Develop PowerPoint presentations for client meetings (QBRs, kick-offs, status updates).

• Facilitate collaborative leadership committees between clients and Vatica Health to ensure alignment among senior leadership, long-term planning and development, strategic and tactical account reviews, and effective resolution of escalated issues.

• Foster successful client partnerships that lead to high levels of client satisfaction, retention, and growth.

• Monitor and report on key account metrics (e.g., visit activity, provider adoption, sales statistics).

• Lead teams composed of members from Vatica Health's functional areas, the client, and vendor partners through influence in a matrixed environment.

• Provide training to clients on Vatica Health tools, processes, and reports.

• Assist in operational and financial planning while maintaining actuals and forecasts.

• Represent the Voice of the Client by gathering both ad-hoc and structured feedback to assess client satisfaction and pinpoint areas for engagement, tool, and solution enhancement.

• Design and implement best practices in client engagement and implementation to provide an industry-leading client experience.

⛳️ Requirements

• Minimum of 4 years in a healthcare client-facing role with progressive experience.

• At least 4 years of experience leading complex projects.

• **Healthcare experience is essential; required experience in Risk Adjustment and Quality of Care.**

• Strong skills in project performance analysis and PowerPoint presentation development.

• Exceptional customer service abilities.

• Experience in organizing, analyzing, and presenting data effectively.

• Quick learner with the capacity to apply knowledge consultatively.

• Proficient in computer skills (including Microsoft Office), grammar, and multitasking.

• Excellent attention to detail, time management, and decision-making capabilities.

• Ability to work independently with minimal supervision.

• Willingness to travel during the week.

🏝️ Benefits

• **WORKING AT VATICA HEALTH ADVANTAGES**

• **Prosperity**

• Competitive salary reflective of your experience and skills – we believe top talent deserves top compensation.

• Bonus potential (based on role and is discretionary) – exceptional performance should be rewarded.

• 401k plans – we aim to empower you to prepare for your future.

• Opportunities for growth and advancement – we value our employees and support their development.

• **Good Health**

• Comprehensive Medical, Dental, and Vision insurance plans.

• Tax-free Dependent Care Account.

• Life insurance, short-term, and long-term disability coverage.

• **Happiness**

• Excellent PTO policy (everyone deserves a break now and then).

• Supportive work-life balance environment – we prioritize family!

• Strong, supportive teams – there's always a helping hand when needed.