Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of and oversee the entire lifecycle of post-sale customer engagement, which includes onboarding, adoption, value assessments, and renewal strategies.

• Establish yourself as a trusted advisor to Vantage customers, ensuring they fully leverage the benefits of the Vantage solution.

• Serve as the customer's voice within Vantage, championing the prompt resolution of support issues and requests for feature enhancements.

• Identify and mitigate obstacles that impact the broader adoption of the product.

• Interact with stakeholders at all levels within customer organizations using a comprehensive, multi-threaded engagement approach.

• Facilitate onboarding and training sessions.

• Gather continuous feedback on the product.

• Conduct business reviews.

• Represent customer interests in internal company discussions.

⛳️ Requirements

• A minimum of 3 years of customer-focused industry experience as a Customer Success or Technical Account Manager within B2B technology or SaaS.

• Excellent communication skills coupled with a keen eye for detail.

• Capability to engage with CTOs, VPs of Engineering/Infrastructure, and DevOps professionals.

• Prior experience with FinOps Cloud Cost Management solutions.

• Proficiency in effectively managing a diverse portfolio ranging from SMB to Commercial accounts.

• Strong emotional intelligence with the ability to empathize with customers.

• Expertise in monitoring and observability.

• Experience in building and deploying on cloud infrastructure platforms such as AWS, Azure, or GCP.

• Relevant experience in data visualization or financial products.

• Authorization to work in the United States.

🏝️ Benefits

• Equity

• Base salary

• Benefits

• Remote-friendly lifestyle