Customer Success Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Take ownership of customer onboarding from the initial kickoff to the technical setup phase.

• Set up SSO (SAML/OIDC) and SCIM provisioning with identity providers like Okta and Microsoft Entra ID.

• Facilitate technical integrations across customer systems utilizing REST APIs and webhooks.

• Enhance customer identity data with VanishID intelligence across SOC, HR, and other relevant systems.

• Address customer issues and escalate to engineering for deeper technical assistance when necessary.

• Monitor account health, proactively identify risks, and conduct customer check-ins.

• Lead Quarterly Business Reviews and provide executive summaries.

• Recognize expansion opportunities and develop business cases for additional protection tiers.

• Share customer insights with the product team to help influence future product development.

• Report directly to the Head of Customer Success.

⛳️ Requirements

• 3–5 years of experience in Customer Success, Account Management, or a similar client-facing position.

• Technical proficiency in SSO, user provisioning, and API-based integrations.

• Outstanding communication and presentation abilities for engaging C-suite executives, board members, and senior stakeholders.

• Capability to build trust, manage scalable onboarding and engagement processes, and pinpoint account growth opportunities.

• Familiarity with Salesforce or HubSpot.

• This role does not qualify for visa sponsorship.

• Preferred: hands-on experience with Okta, Microsoft Entra ID (Azure AD), or Ping, including SSO (SAML/OIDC), SCIM provisioning, attribute mapping, and sign-in troubleshooting.

• Preferred: experience with REST APIs, webhooks, Postman, OAuth, and API keys.

• Preferred: prior background in identity or IT administration or experience supporting technical integrations for customers.

• Experience in cybersecurity, privacy, related industries, SaaS/B2B technology, financial services, healthcare, or professional services is advantageous.

• Familiarity with Customer Success platforms.

• Relevant certifications such as PMP, CIPP, or CISSP are a plus.

• Experience in startup environments or small teams.

• Background in providing high-touch, white-glove service to executives and VIP clients.

🏝️ Benefits

• A variety of high-quality medical plans with up to 100% employer-paid coverage for employees and 50% employer-paid coverage for dependents.

• Dental and vision plans with partial employer-paid coverage.

• Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).

• Complimentary access to One Medical, Teladoc, HealthAdvocate, and TalkSpace online therapy.

• Employer-covered short- and long-term disability insurance.

• Equity in a growing startup.

• 401k plan with employer matching and immediate vesting options (both Traditional and Roth).

• Discretionary paid time off.

• 13 paid holidays per year.

• AI Tool Stipend for personal use.

• Paid parental leave.

• Monthly virtual events.

• A genuinely remote-first work environment.