Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with customers during critical moments in their journey to gain insights into their needs and guide them on leveraging Typeform to achieve their goals.

• Present new opportunities to enhance usage and improve client experiences.

• Utilize internal tools to assess customer health, usage statistics, and overall progress.

• Engage with customers who have disengaged, fostering usage and reducing risk within accounts.

• Recognize opportunities for expansion and manage the negotiation and closing of renewals.

• Provide account reviews and trend insights to leadership and cross-functional teams.

• Work collaboratively with various teams (Sales, Support, Product, Community, Marketing) to ensure a seamless customer journey and provide valuable feedback to guide content, programs, and product development.

⛳️ Requirements

• Demonstrated experience in customer success or a customer relationship management position, ideally within a SaaS environment.

• Ability to easily establish rapport with both customers and team members.

• A solid history of successful expansions and renewals.

• Process-oriented and analytical in approach.

• Capable of identifying and articulating trends within their portfolio.

• Excellent written and verbal communication skills.

• Proficient in simplifying and conveying technical language to non-technical audiences.

• A strong commitment to delivering high-quality service.

• Naturally curious with a genuine enthusiasm for the role.

• A collaborative team player with a focus on teamwork.

• Adaptable, open to change, and possessing a good sense of humor is a plus!

🏝️ Benefits

• Health insurance

• 401(k)

• Performance-based bonuses

• Flexible work arrangements