Customer Success Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Cultivate robust client relationships and guarantee customer satisfaction.

• Oversee client onboarding, conduct user training, and offer support after go-live.

• Track customer engagement, adoption rates, and platform utilization.

• Handle customer inquiries, feedback, and support tickets in collaboration with internal teams.

• Collect customer requirements and convert them into actionable business use cases for the Product and Development teams.

• Prepare renewal agreements and keep an eye on account health.

• Spot opportunities for customer advocacy, such as testimonials, referrals, and case studies.

• Act as a bridge between clients and internal teams to ensure effective communication and prompt resolution of issues.

• Offer suggestions and insights to enhance customer experience, workflows, and product usability.

⛳️ Requirements

• 2–5 years of experience in a Client Manager or Customer Success position.

• Proficient in Portuguese, Spanish, and English (both written and spoken).

• Strong analytical storytelling abilities with a knack for communicating insights effectively.

• Demonstrated capability to develop strategic, actionable recommendations.

• Experience in synthesizing a variety of data and research sources.

• Comfortable utilizing AI tools to facilitate efficient and high-quality work.

• Excellent communication and collaboration skills in client-facing situations.

🏝️ Benefits

• Remote work flexibility.

• International opportunities for professional exposure and growth.

• Additional benefits to be discussed during the interview.