Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Proactive account management: engaging with customers, performing health checks, and identifying their support requirements

• User adoption and reactivation: aiding customers in navigating kanzlei.land and targeted outreach to bring back inactive users

• Onboarding assistance: guiding new customers through the initial setup and providing essential training

• Customer engagement: articulating digital solutions in straightforward and accessible language

• Record-keeping: documenting customer interactions and agreements within the CRM system

• Support at trade shows: assisting at exhibitions, conducting meetings, and managing follow-up activities

⛳️ Requirements

• Proven experience in Customer Success or a background in/with tax consultancies (tax firms)

• Strong passion for digital transformation and an appreciation for the benefits of digital solutions

• Enthusiasm for digital tools and the capability to convey intricate topics in a clear manner

• Self-motivated individual with the ability to work autonomously and possess strong organizational skills

• Collaborative team member with a solutions-focused approach

• Excellent German language skills, both spoken and written

• Comfortable with phone communications and able to maintain composure under pressure

• Alignment with the company's core values: trust, responsibility, fairness, ambition, quality, and friendliness

• Completed training as a tax clerk (Steuerfachangestellte) or further qualifications as a tax specialist (Steuerfachwirt) or tax advisor, or a degree in IT or business/commercial studies with a solid understanding of IT/EDP

🏝️ Benefits

• 100% remote work options available

• Flexibility to work from any location

• Positive and collaborative work environment

• Compensation based on performance

• Flat organizational structure

• Opportunities for training and career advancement

• Regular team-building events

• No involvement from external investors