Customer Success Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Assume responsibility for managing relationships with Enterprise clients and guide their program strategies.

• Collaborate closely with Sales, Solutions Architects, and Support teams to deliver maximum value for clients.

• Conduct revenue and renewal forecasting.

• Comprehend customers’ objectives and implement customized success plans.

• Cultivate executive-level relationships and identify opportunities to broaden clients' use of Triple Whale products.

• Gain clients' trust and strengthen relationships throughout the entire account lifecycle.

• Operate independently to provide a “consultant” perspective in all client interactions.

• Develop and sustain a comprehensive understanding of products and the wider marketing landscape.

• Lead and present during client meetings, both in-person and via video conference.

• Analyze customer usage to create accurate forecasts and manage risks throughout the year.

• Facilitate discussions with clients to explore their interest in new products and necessary integrations.

⛳️ Requirements

• Previous experience in servicing customers within the e-commerce space is essential, preferably from a SaaS environment.

• Ability to excel in a dynamic and fast-paced startup setting.

• Exceptional written and verbal communication skills.

• Quick to learn new concepts.

• Adaptable, embracing change and new responsibilities.

• Proficient in computer skills and technically savvy.

• Service-oriented and passionate about delivering outstanding service to our clients.

• Detail-oriented and capable of managing multiple tasks simultaneously.

• Positive attitude, empathy, and high energy.

• Enjoys collaborating within a team.

🏝️ Benefits

• Equal opportunity employer.

• Commitment to fostering an inclusive environment for all employees.