Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage directly with customers to ensure they have the necessary tools and support to meet their objectives.

• Create and execute strategies to enhance the adoption and usage of technology solutions and services.

• Share ownership of the post-sale customer relationship with the assigned NAM, focusing on engagement, retention, and growth opportunities.

• Oversee the onboarding process for new customers, coordinating delivery, technical support, and external partner resources.

• Align resources to guarantee that contract deliverables are fulfilled.

• Inform customers about best practices, new features, and updates.

• Acquire a thorough understanding of customer requirements.

• Serve as an advocate for customer needs, representing the voice of the customer.

• Establish the customer success strategy and synchronize efforts among sales, technical, engineering, support, and field teams.

• Monitor customer satisfaction levels.

• Conduct regular business reviews with customers.

• Promote product adoption and independence through coaching and training sessions.

• Provide assistance with the physical installation and configuration of Trio Mobil solutions as needed.

⛳️ Requirements

• Over 5 years of experience in operational safety, plant operations, or a related field within Software, SaaS, or MDR services.

• Strong comprehension of OSHA regulations and industrial safety standards.

• Enthusiastic and able to navigate large industrial plants.

• Proficient in Microsoft Word, Excel, PowerPoint, and similar applications.

• Advanced analytical and critical thinking abilities.

• Capability to devise innovative solutions and manage complex projects based on current business trends.

• Willingness and ability to assist with the physical installation and configuration of Trio Mobil solutions as necessary.

• Knowledge of low voltage systems is advantageous.

• Demonstrated success in managing customer relationships, promoting adoption, and ensuring customer satisfaction.

• Excellent problem-solving and analytical skills.

• Strong communication and presentation abilities.

• Highly organized with robust project management skills.

• Capable of working independently while effectively collaborating with internal teams.

• A genuine passion for facilitating customer success and a proactive approach to relationship management.

• Proven ability to communicate, present, and influence effectively at all organizational levels.

• Willingness to travel up to 50%, primarily by air.

• Valid Passport as some international travel may be necessary.

🏝️ Benefits

• An inclusive environment dedicated to diversity.

• Opportunity to engage with AI-powered detection, real-time location technologies, and enterprise analytics.

• Collaboration with Fortune 1000 companies.

• Opportunities for international travel.