Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will serve as the main contact after bookings, utilizing creative solutions and maintaining a clear overview of all inquiries to provide an exceptional customer experience.

• You will proactively inform and advise our customers about any changes to their travel plans.

• You will identify potential issues early on, prevent escalations, and address customer concerns with proactive measures.

• You appreciate working independently and take pleasure in being responsible for resolving customer inquiries on your own.

• You will take charge of your personal performance and booking KPIs, ensuring that customer matters are handled with professionalism and dedication.

⛳️ Requirements

• You share our passion for travel and that of our customers. Your commitment to delivering exceptional customer service drives you.

• You possess valuable experience in customer service through phone and email interactions, along with familiarity using service software tools.

• Your solution-oriented mindset, excellent communication skills, and commitment to ensuring complete customer satisfaction set you apart.

• You have strong organizational abilities and can efficiently manage multiple customers at once.

• You meet the language requirements with excellent proficiency in German and good command of English, both written and spoken. Additionally, you reside in Germany.

• You are eager to embark on your exciting journey with Tourlane starting September 1.

🏝️ Benefits

• We share your enthusiasm for travel: enjoy our new program that allows you to work abroad for up to 5 months.

• We support the diverse communities at Tourlane: join an Employee Resource Group (ERG) or initiate a new one to connect with fellow Tourlaneans.

• Dog-friendly office: we look forward to meeting your four-legged companion!

• Comprehensive onboarding: our Customer Service onboarding will equip you with everything you need to succeed with us.