Customer Success Manager

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Supervise a group of 8–10 Success Associates while overseeing the revenue objectives associated with each.

• Champion the team and facilitate the growth and expansion of customer requests.

• Lead a team dedicated to serving premier customers in high-demand areas of Thumbtack to foster long-term retention and growth.

• Mentor associates to comprehend customer project objectives, requirements, and challenges, ensuring customers derive maximum value from Thumbtack.

• Create meaningful recognition opportunities for customers.

• Offer education, actionable insights, valuable content, and clear communication to associates.

• Become knowledgeable about the Thumbtack product and convey how it assists customers in completing home projects.

• Act as a liaison between customers, professionals, and Thumbtack while delivering product feedback to internal product teams.

• Drive a revenue- and sales-oriented experience for agents in alignment with the company's objectives.

⛳️ Requirements

• Experience with teams focused on revenue generation and growth.

• At least 2+ years of experience in customer success, sales, account management, consulting, leadership, or other similar customer-facing positions.

• Proven track record of managing a portfolio of accounts, cultivating strong customer relationships, and delivering customer-centric solutions that meet specified KPIs.

• A technology enthusiast who is positively inquisitive and eager to learn and build.

• Demonstrated ability to manage, leverage, and prioritize time and efforts effectively.

• Capability to collaborate across different functions within an organization to achieve results.

• Outstanding verbal and written communication skills.

• Experience in Sales, Success, or GTM leadership focused on revenue-generating teams.

• Familiarity with working for a company that provides services through an online marketplace.

• Experience with Salesforce or similar CRM systems.

• Ability to swiftly learn and integrate industry- and vertical-specific terminology in customer communications.

• Must currently reside anywhere in the Philippines and be authorized to work there.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working environment with a focus on work-life balance.

• Access to unique resources and tools to succeed in your role.