Customer Success Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Implement essential customer success strategies to guarantee customer satisfaction

• Cultivate and sustain robust customer relationships

• Deliver proactive support and drive quantifiable results

• Conduct exploratory discussions to pinpoint customer objectives and challenges

• Guide customers through the onboarding process

• Track customer health metrics and adoption patterns

• Work collaboratively with internal teams to meet customer requirements

• Act as the main point of contact for account escalations

⛳️ Requirements

• BA/BS degree or equivalent professional experience

• Over 5 years in customer-facing positions, including at least 3 years in account management or sales

• Proven track record working with SaaS solutions

• Excellent relationship management abilities

• Demonstrated achievement in meeting renewal and expansion goals

• Analytical mindset with experience using customer data

• Outstanding verbal and written communication skills

• Proficient in Salesforce.com and Google Suite

• Strong organizational capabilities

• Familiar with customer success methodologies

• Must be fluent in both Spanish and English.

🏝️ Benefits

• Health insurance

• Wellness programs

• Professional development opportunities

• Paid time off

• 401(k) matching