Customer Success Manager

This is a fully remote position, open to applicants in California.

📋 Description

• Manage the client relationship by establishing strong partnerships with C-suite executives, VPs, directors, and clinical leaders; facilitate all client meetings, check-ins, and quarterly business reviews (QBRs).

• Lead outcome initiatives by defining success metrics, formulating adoption strategies, and ensuring our clients achieve their objectives.

• Drive business expansion by identifying potential opportunities, ensuring successful pilot programs, and demonstrating measurable return on investment (ROI) based on metrics that matter to our clients (such as hours saved, increased revenue, and staff satisfaction).

• Develop the playbook for consulting and supporting our most valuable accounts in collaboration with the Head of Success.

• Serve as the voice of the client within the organization by translating real-world challenges into prioritized roadmap features and ensuring that Sully delivers solutions that significantly impact our clients.

⛳️ Requirements

• Minimum of 4 years in client-facing roles catering to C-suite executives, VPs, and Directors, effectively conducting high-stakes meetings and influencing outcomes.

• Proven ability to quickly establish trust, deliver results, and maintain alignment among executive stakeholders.

• Preferred experience includes working in early-stage, high-growth B2B startups.

• You exhibit an ownership mentality and take full accountability for your work. You are metrics-driven, prioritize tasks efficiently, and manage results comprehensively.

• Willingness to travel up to 20% for in-person client engagements and industry events.

🏝️ Benefits

• Engage with groundbreaking, unprecedented challenges at the intersection of AI and medicine.

• Your contributions will assist doctors in reclaiming valuable time, enabling patients to receive faster and better care.

• Over 50% of our team comprises former founders. We seek to hire high-performing individuals, not mere participants.

• We prioritize speed and operate with a sense of urgency, autonomy, and ownership.