Customer Success Manager

This is a fully remote position, open to applicants in Arizona, +3 more states.

📋 Description

• Oversee relationships with assigned clients by offering guidance to improve existing systems and foresee future requirements.

• Facilitate swift issue resolution, coordinate resources, lead communications, document updates, and identify risks and opportunities.

• Comprehend customer objectives, challenges, and needs; pinpoint areas for improvement and suggest solutions.

• Monitor customer engagement and usage, generating and sharing regular reports on customer health and progress.

• Develop expertise in the design, deployment, administration, and end-user training of Stryker solution systems.

• Advise customers on how to maximize the value of their investments.

• Anticipate customer requirements and recommend alternative solutions to address technical and organizational challenges.

• Oversee contract renewals, recognize upselling opportunities, and maintain a high renewal rate.

• Promote solution adoption, retention, and expansion for the Stryker Vocera portfolio in collaboration with account executives.

• Build and sustain long-term relationships with client executives and champions aligned with business strategy and success metrics.

⛳️ Requirements

• A Bachelor’s degree is required.

• A minimum of 4 years of relevant work experience is required in customer success, account management, or a related area.

• Experience in the healthcare industry is essential.

• Familiarity with clinical operations, patient care workflows, healthcare technology, or organizational structures within health systems.

• Preferred experience in developing and nurturing customer relationships throughout all stages of a technical system implementation lifecycle.

• Strong communication skills with the ability to leverage technology to convey concepts and demonstrate business value and return on investment are preferred.

• Technical proficiency in databases, wireless networking, mobile voice clients, system administration, and distributed systems architectures is preferred.

• Willingness to travel up to 20% is required.

🏝️ Benefits

• Flexibility for remote work.

• Commitment to equal opportunity employment.

• 20% travel requirement.