Customer Success Manager

Posted Aug 26

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of designated clinics and/or healthcare systems.

• Build and sustain robust relationships with essential clinic stakeholders.

• Facilitate regular strategic meetings and/or business assessments.

• Act as the primary liaison for provider inquiries and escalations.

• Enhance provider engagement through consistent education, continuous support, and site-specific data insights to uncover prescribing trends.

• Work alongside providers to pinpoint opportunities for enhanced medication management and personalized care access.

• Recognize expansion prospects and collaborate with Sales Representatives on upselling and cross-selling initiatives.

• Diligently log provider interactions and success strategies within the CRM (HubSpot).

• Ensure accuracy of clinic records in the CRM (HubSpot).

• Engage in cross-functional collaboration with Sales, Operations, and Clinical Teams.


⛳️ Requirements

• 1-2 years of experience in Sales, Client Services, Account Management, or a related field.

• Excellent communication and relationship-building abilities.

• Capacity to handle multiple priorities and accounts concurrently.

• Familiarity with CRM and project management tools, including Google Workspace.

• Willingness to travel up to 10% for team and organizational events.


🏝️ Benefits

• Employer-funded healthcare coverage, starting on the first day of the month following your hire date.

• Complimentary Strive compounded medications for employees with a valid patient-specific prescription from a licensed healthcare provider.

• Paid time off.

• Sick leave.

• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.

• Parental leave.

• 401(k) plan with employer matching.

• Life insurance coverage.

• Vision and dental insurance.

• Veterinary insurance.

• Food Truck Fridays.

• Casual Fridays.

• Holiday potlucks and seasonal events.

• Opportunities for personal and professional development.

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