
Customer Success Manager
Posted Aug 26

Posted Aug 26
This is a fully remote position, open to applicants in United States.
• Oversee a portfolio of designated clinics and/or healthcare systems.
• Build and sustain robust relationships with essential clinic stakeholders.
• Facilitate regular strategic meetings and/or business assessments.
• Act as the primary liaison for provider inquiries and escalations.
• Enhance provider engagement through consistent education, continuous support, and site-specific data insights to uncover prescribing trends.
• Work alongside providers to pinpoint opportunities for enhanced medication management and personalized care access.
• Recognize expansion prospects and collaborate with Sales Representatives on upselling and cross-selling initiatives.
• Diligently log provider interactions and success strategies within the CRM (HubSpot).
• Ensure accuracy of clinic records in the CRM (HubSpot).
• Engage in cross-functional collaboration with Sales, Operations, and Clinical Teams.
• 1-2 years of experience in Sales, Client Services, Account Management, or a related field.
• Excellent communication and relationship-building abilities.
• Capacity to handle multiple priorities and accounts concurrently.
• Familiarity with CRM and project management tools, including Google Workspace.
• Willingness to travel up to 10% for team and organizational events.
• Employer-funded healthcare coverage, starting on the first day of the month following your hire date.
• Complimentary Strive compounded medications for employees with a valid patient-specific prescription from a licensed healthcare provider.
• Paid time off.
• Sick leave.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Parental leave.
• 401(k) plan with employer matching.
• Life insurance coverage.
• Vision and dental insurance.
• Veterinary insurance.
• Food Truck Fridays.
• Casual Fridays.
• Holiday potlucks and seasonal events.
• Opportunities for personal and professional development.
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