Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main point of contact for customers during onboardings, trainings, business reviews, and contract renewals for the StoresightAI platform.

• Develop and sustain strong relationships with customers as a trusted advisor and primary customer service representative.

• Proactively reach out to customers to ensure timely renewals of annual subscription agreements.

• Identify opportunities for upselling and cross-selling for the sales team.

• Oversee work and customer interactions using Hubspot CRM.

• Analyze customer data and trends from the StoresightAI platform to deliver strategic insights.

• Track customer progress and satisfaction levels.

• Collaborate with the Data and Platform Operations teams to resolve customer challenges.

• Serve as a subject matter expert on StoresightAI products, educating customers on systems and processes.

• Assist customers in implementing, expanding, and enhancing their engagement with StoresightAI offerings.

• Partner with Sales, Data, Platform Operations, and Marketing teams to drive retention and account growth.

• Work closely with team leadership to establish individual development and growth objectives.

• Share insights and best practices to ensure high-quality customer service.

⛳️ Requirements

• Minimum of 2 years of professional experience in CPG or retail (strongly preferred).

• Ability to handle multiple projects concurrently in a dynamic environment with tight deadlines.

• Excellent writing and communication skills in a business context.

• Strong collaborative skills, thriving in a team-oriented setting.

• Customer-focused mindset, committed to achieving customer objectives and gaining a deep understanding of their business.

• Proactive and service-oriented, with the initiative to prioritize customer needs.

• Adaptable and capable of effectively solving problems in changing circumstances.

• Commitment to excellence, including occasional work outside of regular business hours for critical deadlines, time-sensitive projects, or urgent tasks.

• Highly organized and detail-oriented, with strong time management capabilities.

• Experience with Hubspot or other CRM systems (preferred).

• Familiarity with data analysis and the ability to interpret customer trends (preferred).

🏝️ Benefits

• Paid Time Off (PTO).

• Health, Vision, & Dental Insurance.

• Life Insurance.

• Supplemental Insurance.

• 401k with Company Match.