Customer Success Manager

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as a partner and advocate for your clients, striving to comprehend their business requirements.

• Recognize your clients' business obstacles and discover how you can help mitigate them.

• Grasp your clients' KPIs and facilitate regular meetings to assess their business objectives and progress towards success.

• Analyze various performance analytics sources to educate your clients on their results and return on investment.

• Generate additional revenue opportunities by aligning sMedia products with client challenges and goals.

• Stay informed about emerging trends and technologies in the digital realm and share insights with your clients and colleagues.

• Leverage your extensive digital marketing expertise to assist our clients in achieving their business objectives using sMedia solutions.

• Prepare agendas and host follow-up meetings, emphasizing key points for performance discussions, recommendations, and updates.

⛳️ Requirements

• Experience in customer service and/or consulting.

• Proficiency in Google Analytics, Google Ads, Microsoft Ads, and Meta Business Manager.

• At least 5 years of experience in Digital Marketing and/or Digital Advertising.

• Certifications from Meta, Microsoft, and Google would be regarded as a significant advantage.

• Experience in the Automotive or Dealership sector.

🏝️ Benefits

• Fully remote position!

• Performance-based commission structure crafted to reward top achievers.

• Comprehensive health and dental benefits package available after 3 months.

• Paid day off on your birthday.

• One-on-one training and mentoring from our Management team.

• Opportunities to earn spot bonuses.

• 15 vacation days per year, along with an extra week of 'flex time' in December for the holiday season.