Customer Success Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Develop robust relationships with customers and comprehend their requirements.

• Act as a strategic collaborator with wind and solar asset owners, operators, and internal stakeholders.

• Serve as the main point of contact between clients and departments such as Inspection Services, Finance, Sales, Engineering, and Marketing.

• Organize meetings between customers and various internal teams.

• Grasp, interpret, and implement customer contracts, which include NDAs and project timelines.

• Review and execute proposals for existing clients requiring emergency inspection services.

• Maintain and update Salesforce records and sales reports.

• Conduct web demonstrations to inform customers about product functionalities.

• Identify operational challenges and connect clients with upselling and cross-selling opportunities.

• Understand, prepare, and present customer reports.

• Consistently engage with Priority 2 and 3 customers.

• Travel up to 2% and participate in meetings at the Ann Arbor headquarters twice a year.

• Attend team meetings primarily in the US Eastern timezone if working remotely.

⛳️ Requirements

• Bachelor’s degree.

• Minimum of 2 years of experience in Customer Success.

• Strong critical thinking abilities and independent problem-solving skills.

• Capability to analyze, evaluate, and interpret information in an objective manner.

• Proficient in navigating challenging conversations and resolving customer issues constructively.

• Excellent active listening capabilities.

• Dedicated to high-quality customer service and adept at resolving customer complaints.

• Highly organized and detail-oriented, with the ability to recognize personal errors.

• Skilled in public speaking.

• Exceptional written and verbal communication skills.

• Experience in a startup or tech environment is advantageous.

• Familiarity with Salesforce is a plus.

• Background in wind or renewable energy is beneficial.

• Must be currently residing in the United States.

• Legally eligible to work in the United States for this employer now and in the future without visa sponsorship.

• Available for standard Monday–Friday core hours, 8:30 AM–5:30 PM.

• Open to occasional evening customer calls.

• Willing to participate in a once-a-month weekend on-call rotation from 8:00 AM–5:00 PM during assigned weekends, with a laptop and cell phone active.

🏝️ Benefits

• Eligibility for discretionary annual bonuses.

• Option to work remotely or from the SkySpecs Ann Arbor headquarters, based on candidate location and preference.

• Flexible schedule for occasional evening customer calls.

• Flexible schedule for work tasks arising during assigned on-call weekends.

• Up to 2% travel, including visits to the Ann Arbor headquarters twice a year.

• No financial support for relocation is available (explicitly stated as unavailable).