Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a client advocate in all aspects of the Singular product, managing customer onboarding and supervising all technical solution deliveries.

• Regularly engage with customers to comprehend their usage of the platform and offer insights, training on product features, and enhancements.

• Consistently achieve or surpass customer retention targets and relevant success metrics.

• Collaborate closely with internal teams on escalation and resolution processes for critical customer issues.

• Establish yourself as a trusted advisor to customers, gaining a thorough understanding of their needs and assisting in addressing or simplifying these challenges through Singular’s product.

• Identify opportunities for incremental revenue and conduct regular QBRs (both in-person and remotely).

⛳️ Requirements

• Over 3 years of professional experience supporting a SaaS-based business model in client services, customer success, or account management.

• Previous experience in leading technical implementations and managing technical relationships with large enterprises.

• Strong knowledge of the mobile marketing ecosystem and related companies, including but not limited to MMPs, ad networks, ad trackers, exchanges, PMDs, and BI/analytics firms.

• Proven track record as a top performer in a customer success role, with a deep understanding of client needs.

• Enthusiastic about working in a high-touch customer-facing position and possessing an interest in complex technology.

• Self-motivated, with excellent communication and presentation abilities, as well as highly developed interpersonal skills.

• Thrives in a fast-paced, growth-oriented environment.

• Maintains a positive, “can-do” attitude!

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Professional development