Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of the customer relationship and experience – act as the strategic partner and trusted advisor to our UK Customers, offering insights, best practices, and proactive support that ensures their success and goal achievement with Micad.

• Perform strategic account management – facilitate regular check-ins, business reviews, and performance evaluations with key accounts, ensuring alignment between customer goals and our solutions.

• Become a product authority – cultivate an in-depth understanding of our platform to guide customers on best practices, uncover hidden value, identify new use cases, and ensure they are fully leveraging Micad's capabilities.

• Collaborate across departments – work effectively with Sales, Product, Engineering, and Marketing, acting as the voice of the customer internally and advocating for enhancements that improve user experience.

• Influence the future of Customer Experience at SINGU – assist in building a Customer Success team that stands out in Europe by consistently gathering customer feedback, analyzing trends, and driving impactful change.

⛳️ Requirements

• Established customer success experience – you possess a proven background in customer success, account management, or similar client-facing positions (preferably in SaaS, technology, or B2B), with robust problem-solving capabilities and the ability to manage multiple accounts while prioritizing customer satisfaction.

• Exceptional communicator and relationship cultivator – you are empathetic, easily connect with individuals, quickly build trust, and can simplify complex ideas into clear guidance.

• A growth-oriented mindset with infectious energy – you excel in fast-paced settings and constantly seek ways to enhance both your personal development and our processes.

• Goal-oriented and self-driven – you proactively initiate tasks and pursue them with determination, taking full ownership of your responsibilities.

• Analytical and technically skilled – you are comfortable using CRM software (e.g., Vitally, Jira, Zoho) and customer success tools, and can analyze customer metrics to foster improvements.

🏝️ Benefits

• Permanent contract with a competitive annual salary of up to £65,000, depending on your experience.

• A collaborative culture with no micromanagement — we trust you to deliver results.

• Be part of a rapidly growing international group that is redefining real estate management.