Customer Success Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Serve as a trusted advisor to Vice Presidents, Directors, Executives, and Engineering Champions.

• Take ownership of the overall commercial health of your designated customer group.

• Facilitate Strategic Business Reviews (SBRs) and Quarterly Business Reviews (QBRs).

• Actively identify accounts that may be at risk.

• Represent the 'Voice of the Customer' within the organization.

• Utilize automation and best practices in Customer Success.

⛳️ Requirements

• A Bachelor’s degree in Engineering (Mechanical, Aerospace, or a related field).

• Over 5 years of experience in a rapidly growing SaaS environment.

• Demonstrated history of meeting or exceeding quota.

• Outstanding communication abilities.

• Proficient with CRM systems (Salesforce/HubSpot).

• A collaborative, 'team-first' approach.

🏝️ Benefits

• Commitment to Diversity, Equity, and Inclusion at SimScale.

• Freedom to develop your own strategic approach.