Customer Success Manager

📋 Description

• Serve as a reliable advisor to Vice Presidents, Directors, Executives, and Engineering Champions.

• Take responsibility for the overall commercial well-being of your assigned customer group.

• Facilitate Strategic Business Reviews (SBRs) and Quarterly Business Reviews (QBRs) that emphasize ROI and value realization.

• Proactively pinpoint "at-risk" accounts through data-driven health assessments.

• Act as the internal "Voice of the Customer."

• Utilize automation and customer success best practices to effectively manage your portfolio.

⛳️ Requirements

• A Bachelor's degree in Engineering (Mechanical, Aerospace, or a related field).

• Over 5 years of experience in a rapidly growing SaaS environment, particularly in a customer-facing technical role such as Customer Success Management, Account Management, or Technical Account Management.

• Demonstrated success in managing quotas and effectively handling renewals and expansions.

• Strong knowledge of CFD, FEA, or Thermal Analysis is highly desirable.

• Familiarity with CRM data management (Salesforce/HubSpot).

• Outstanding communication skills with the capability to navigate complex organizational structures.

🏝️ Benefits

• Opportunities for professional development.

• Flexible work arrangements.