Customer Success Manager

This is a fully remote position, open to applicants in Washington.

📋 Description

• Collaborate with strategic clients to align business use cases with Securin’s offerings.

• Perform value assessments to guarantee optimal return on investment.

• Serve as the Voice of the Customer by consolidating feedback into product specifications.

• Manage beta initiatives and pinpoint success stories for conversion into marketing materials.

• Facilitate impactful business reviews that connect performance metrics to organizational goals.

• Anticipate risks in the technical environment and spearhead critical issue resolution.

• Execute monthly adoption evaluations to oversee operational integration.

⛳️ Requirements

• Bachelor’s degree in Computer Science or a related discipline.

• Minimum of 2 years of experience in Cyber Security.

• Background in high-growth technology environments and large-scale industrial or retail operations.

• Comprehensive knowledge of SaaS integrations, APIs, and security infrastructure.

• Capability to convert "Engineering jargon" into "Business-value" insights for executive leadership.

• Authentic enthusiasm for addressing customer challenges and a strong advocate mentality.

🏝️ Benefits

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Life & AD&D Insurance

• Short-Term & Long-Term Disability

• Flexible Enrollment with Rippling

• MaxFlex Unlimited PTO

• 401K Benefit