Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the daily management of agency/client relationships, focusing on communication and partner enablement.

• Supervise the execution of campaigns and the setup of deals across various platforms, ensuring precision and timely delivery.

• Track performance and deliver clear, actionable insights through reporting.

• Efficiently troubleshoot and resolve any technical and operational challenges.

• Proactively identify and escalate risks, blockers, or discrepancies as they arise.

• Recognize and pursue upsell opportunities while providing strategic recommendations that enhance client value.

⛳️ Requirements

• 3-5 years of experience in ad tech, programmatic, or media.

• Demonstrated ability to manage agency relationships and campaign execution effectively.

• Experience in direct collaboration with agencies and clients.

• Proven track record of achieving performance goals or driving revenue growth.

• Familiarity with DSPs, SSPs, or similar platforms.

• Strong communication skills for partner engagement and relationship management.

• Capability to handle multiple campaigns and priorities at the same time.

• A problem-solving attitude with the ability to quickly address and troubleshoot issues.

• Data-driven mindset with the skill to convert insights into actionable steps.

• Keen attention to detail in execution and reporting processes.

• Proficiency in Excel, Salesforce, and Slack.

• Experience with various DSPs/SSPs (e.g., Vistar, Place Exchange, Hivestack, The Trade Desk, etc.).

• Knowledge of reporting and analytics tools (e.g., QuickSight or similar).

• Understanding of programmatic workflows (deal setup, PMP/OE, targeting, pacing).

🏝️ Benefits

• Equity

• Bonus

• $10,000 annual bonus