Customer Success Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the main point of contact for customers post-sale, serving as a reliable business and technical advisor to stakeholders.

• Monitor and assess solution adoption, license usage, and trends to identify risks and opportunities for enhancing customer value.

• Guide customers towards optimal usage and measurable results from Revvity Signals platforms.

• Facilitate Revvity Signals' response to customer requirements by coordinating with Product, Services, Support, Sales, and Cloud teams.

• Collaborate with Professional Services to manage implementations, enhancements, and project delivery.

• Work alongside Product Management on roadmap discussions, feature feedback, enhancement requests, and defect prioritization.

• Assist Account Management and Sales by pinpointing growth opportunities, potential expansion use cases, and renewal risks.

• Maintain clear delineation of responsibilities across teams.

• Ensure proactive communication with customers and internal stakeholders regarding engagement status, risks, and priorities.

⛳️ Requirements

• A Bachelor's degree in a scientific field (Chemistry, Biology, Chemical Engineering, Materials Science, or a related discipline) or an equivalent level of relevant experience.

• Over 5 years of experience in a software environment, preferably within enterprise or SaaS platforms.

• More than 3 years of customer-facing experience in roles such as Customer Success, Professional Services, Consulting, or Presales.

• Proficiency in engaging effectively with technical and scientific users across various organizational levels.

• Strong analytical, troubleshooting, and problem-solving abilities.

• Capability to navigate complex customer environments.

• Willingness to travel up to approximately 20% as necessary to support customer engagements.

• Preferred experience in supporting life sciences, pharmaceutical, biotech, or industrial chemical sectors.

• Ability to collaborate within cross-functional, time-sensitive teams.

• Excellent written and verbal communication skills.

• Competence in delivering impactful customer presentations.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and growth.

• Flexible work arrangements to promote work-life balance.