Customer Success Manager

📋 Description

• Engage in regular outreach to referral partners via email and phone, enhancing relationships and keeping Recover prominent as a trusted treatment associate.

• Oversee referral pipelines within our CRM, monitoring outreach efforts, partner involvement, and referral flow to ensure effectiveness and accountability.

• Deliver timely updates to referral partners to foster trust and transparency.

• Maintain reporting schedules and collaborate with clinical and intake teams to provide accurate and timely reports.

• Identify gaps in referral relationships or communication, proactively collaborating with the Head of Partnerships to enhance processes and outcomes.

⛳️ Requirements

• A minimum of 2 years of client-facing experience, preferably in Account Management, Customer Success, or Partnerships within a high-growth organization.

• Excellent organizational abilities to handle multiple partner and client requirements concurrently.

• Detail-oriented and dependable, ensuring precision in partner updates, data reporting, and documentation.

• Tech-savvy with a comfort level in using tools such as CRMs, patient databases/EHRs, and Google Sheets; capable of troubleshooting and quickly adapting to new systems.

• Professional communication skills - employs proper grammar, diction, and formatting while communicating effectively via phone, email, videoconferencing, and in-person.

• A mission-aligned mindset – dedicated to health equity and enhancing outcomes for underserved populations.

• A self-starter with a strong sense of ownership – takes initiative to address challenges and enhance workflows.

🏝️ Benefits

• **Full Benefits: **Includes health, dental, vision, paid time off, and more.