Customer Success Manager

This is a fully remote position, open to applicants in Minnesota.

📋 Description

• Act as the primary liaison and advocate for your customer portfolio, guiding clients towards success while prioritizing your time and efforts for maximum impact.

• Gain an in-depth understanding of Recast’s offerings, our clients’ environments, and the broader endpoint management landscape.

• Communicate the value achieved to technical audiences (SysAdmin) and translate it into concrete business results that demonstrate to decision-makers (Director, C-Suite) that the ROI significantly outweighs the costs of the tools.

• Establish a regular communication rhythm with your customers, utilizing various channels for both individual and group conversations as needed to enhance product adoption, boost customer retention, and stimulate revenue growth.

• Oversee the renewal process and collaborate closely with the Account Managers to uncover expansion opportunities.

• Recognize trends and opportunities among customers, creating and implementing scalable playbooks to address these challenges and deliver value.

• Cultivate a network of customer advocates and generate customer references and case studies.

• Respond promptly and with attention to detail to customer inquiries.

• Proactively identify and address the needs of "at risk" customers.

• Aim to enhance both internal and external processes throughout the customer lifecycle, ensuring seamless and enjoyable experiences for all customers.

• Collaborate across functions with Support and Product to prioritize ongoing issues for resolution, coordinating resources throughout Recast as necessary to facilitate customer success.

• Utilize Recast systems for the creation, management, and tracking of customer data.

⛳️ Requirements

• A minimum of 2 years of relevant experience managing customer relationships in a technical software environment.

• Proven experience with quota responsibility and managing a portfolio of business.

• Exceptional communication abilities across various mediums and audiences.

• A sense of curiosity, empathy, and a strong desire to understand Recast’s technical and complex tools, as well as our customers and their specific environments.

• Strong problem-solving and critical thinking capabilities paired with a proactive attitude.

• Highly accountable and self-driven, comfortable taking ownership of projects from inception to completion.

• A genuine passion for technology with a strong inclination to serve a technically proficient audience.

• Excellent organizational and prioritization skills.

• Familiarity with a CRM tool.

• Experience with a Customer Success platform.

🏝️ Benefits

• A high degree of autonomy

• Collaboration with cross-functional teams